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Frequently asked questions
How do I order?+
Choose your items, add them to your cart, then follow the secure checkout steps. You'll receive a confirmation as soon as payment is validated.
What payment methods are accepted?+
Card payment is accepted via our secure provider Stripe. Other payment methods may be added.
What are the delivery times?+
Allow 2 to 4 business days for mainland France, and 3 to 7 business days for the rest of Europe.
What are the shipping costs?+
Fees are calculated at checkout based on your address. Shipping is free above a certain order amount.
How can I track my order?+
A confirmation email with tracking information will be sent to you as soon as your order ships.
How do I make a return?+
You have 14 days after receipt to return an item to us. See the Returns page for the full process.
How can I contact WO/MEN?+
Via our Contact page, or by email at the address shown at the bottom of every page.
Do I need an account to order?+
No, you can also order as a « guest », without an account. Creating an account simply lets you find your order history.
How do I delete my account and my data?+
From the « My account » page, « Danger zone » section, you can delete your account yourself at any time. See our privacy policy for details on your rights.